InterWeave Error Code Cheat Sheet

Error Code

QuickBooks Message

Meaning & Resolution

3100

The name already exists.

Problem: You are trying to create a record (Customer/Vendor) that already exists in QuickBooks but is not bound to Salesforce.

Fix: Find the record in QuickBooks and manually paste the Salesforce ID into the binding field, or rename the record in Salesforce.

3000

The HTTP request is invalid.

Problem: There is a communication breakdown between the InterWeave Cloud and your local QRemote/QODBC connector.

Fix: Ensure the QuickBooks server is powered on, QuickBooks is open, and the QRemote service is running.

3120

Object not found.

Problem: The integration is trying to update a record (like an Invoice or Item) that has been deleted or renamed in QuickBooks.

Fix: Check if the record was recently deleted. If so, you must remove the binding ID from Salesforce to allow the integration to "re-create" it.

3140

Invalid Reference ID.

Problem: A "Child" record (like an Invoice) is trying to sync, but its "Parent" (the Customer) doesn't exist in QuickBooks yet.

Fix: Run the Customer Sync flow first to ensure the Parent record is created and bound.

3170

The record is currently in use.

Problem: A human user has the record open in QuickBooks (editing it) while the integration is trying to update it.

Fix: Close the Customer or Invoice window in QuickBooks and the SmartAgent will automatically retry on the next cycle.

3250

Feature not supported.

Problem: You are trying to sync a feature (like "Multi-Currency" or "Advanced Inventory") that is not enabled in your version of QuickBooks.

Fix: Enable the corresponding feature in QuickBooks Preferences or contact InterWeave support to adjust your mapping.

3260

Insufficient Permission.

Problem: The QuickBooks user assigned to the integration (e.g., InterWeave_User) does not have "Create" or "Modify" rights for that specific object.

Fix: Log in as Admin and elevate the permissions for the Integration User.